Gavin is the founder of Acuity Scheduling, the slickest way for businesses to automate and manage their appointments online, allowing clients to schedule themselves. He is a self-professed tech geek and espresso maniac who wholeheartedly believes that business should be fun.
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Time Stamped Show Notes
(click the time stamp to jump directly to that point in the episode.)
- [01:02] – Acuity was actually built for Gavin’s mom
- [01:33] – Gavin moved to Pennsylvania from New York with his wife
- [02:40] – One BIG and Unique Value Bomb: Forget about money
- [04:20] – JLD believes you are obligated to generate revenue, but only to a point
- [05:57] – Worst Entrepreneurial Moment: A larger company came to Gavin and offered to buy Acuity and he said no to the offer. He came back with a ridiculous offer and the company still said yes
- [08:58] – Two years ago a user started with Acuity
- [10:39] – Never change your business for one client
- [11:55] – Understand what you’re selling and make sure your clients understand that, too
- [12:17] – Entrepreneurial AH-HA Moment: Gavin just decided to kill Acuity to focus on his job. And that failed because Gavin started getting referrals even though public sign-up’s were turned off
- [13:51] – Listen to your audience
- [14:38] – Once you get a good product, you can’t do anything to stop it
- [15:20] – What is the one thing you are most FIRED up about today? I’m excited about making customers happy, but I’m doing so at a level of scale
- [16:58] – The Lightning Round
- What was holding you back from becoming an entrepreneur? – Stepping back and being able to lead to scale up
- What’s the best piece of advice you’ve ever received? – Try to understand what is motivating the people you are talking to
- What’s a personal habit that contributes to your success? – I did customer support myself
- Share an internet resource, like Evernote, with Fire Nation – Amazon Echo
- If you could recommend one book to our listeners, what would it be and why? – Anything You Want –Derek Siver’s philosophy just resonated with me
- [19:05] – Take everything your users say very personally and never develop a thick skin
- 19:18 – Special offer for Fire Nation at Acuity Scheduling
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