Gavin is the founder of Acuity Scheduling, the slickest way for businesses to automate and manage their appointments online, allowing clients to schedule themselves. He is a self-professed tech geek and espresso maniac who wholeheartedly believes that business should be fun.
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- Amazon Echo – Gavin’s small business resource
- Anything You Want – Gavin’s Top Business Book
- Acuity Scheduling – Gavin’s website
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- The Freedom Journal – Set and Accomplish your #1 goal in 100 days!
3 Key Points:
- Generate revenue to a point, but don’t just focus on the money.
- When you create something good, you can’t stop it.
- Take customer feedback and use it to build a better service.
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- Northeastern U: Northeastern University’s D’Amore McKim School of Business offers the master’s degree for corporate entrepreneurs and is now accepting applications for its January cohort of online Innovation students!
Time Stamped Show Notes
(click the time stamp to jump directly to that point in the episode.)
- [01:02] – Acuity was actually built for Gavin’s mom
- [01:33] – Gavin moved to Pennsylvania from New York with his wife
- [02:40] – One BIG and Unique Value Bomb: Forget about money
- [04:20] – JLD believes you are obligated to generate revenue, but only to a point
- [05:57] – Worst Entrepreneurial Moment: A larger company came to Gavin and offered to buy Acuity and he said no to the offer. He came back with a ridiculous offer and the company still said yes
- [08:58] – Two years ago a user started with Acuity
- [10:39] – Never change your business for one client
- [11:55] – Understand what you’re selling and make sure your clients understand that, too
- [12:17] – Entrepreneurial AH-HA Moment: Gavin just decided to kill Acuity to focus on his job. And that failed because Gavin started getting referrals even though public sign-up’s were turned off
- [13:51] – Listen to your audience
- [14:38] – Once you get a good product, you can’t do anything to stop it
- [15:20] – What is the one thing you are most FIRED up about today? I’m excited about making customers happy, but I’m doing so at a level of scale
- [16:58] – The Lightning Round
- What was holding you back from becoming an entrepreneur? – Stepping back and being able to lead to scale up
- What’s the best piece of advice you’ve ever received? – Try to understand what is motivating the people you are talking to
- What’s a personal habit that contributes to your success? – I did customer support myself
- Share an internet resource, like Evernote, with Fire Nation – Amazon Echo
- If you could recommend one book to our listeners, what would it be and why? – Anything You Want –Derek Siver’s philosophy just resonated with me
- [19:05] – Take everything your users say very personally and never develop a thick skin
- 19:18 – Special offer for Fire Nation at Acuity Scheduling
1) The Freedom Journal: Accomplish your #1 goal in 100 days!
2) The Mastery Journal: Master productivity, discipline and focus in 100 days!
3) Funnel On Fire: Create a funnel that converts!