Hana Ngo is an experienced Executive & High-Performance Team Coach, supporting 300+ global companies and 100+ teams to elevate leadership, boost performance, reduce turnover, and cultivate thriving, resilient, agile teams & leaders.

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Guest Resources

Growth Future Leaders – Connect with Hana and book a discovery appointment.

3 Value Bombs

1. Delegate outcomes, not just tasks—true leadership growth happens through “thinking transfers.”

2. Burnout and turnover are often symptoms of unclear roles and lack of leadership development.

3. Audit your calendar—what you don’t delegate is what holds you and your team back.

Show Notes

**Click the time stamp to jump directly to that point in the episode.

Today’s Audio MASTERCLASS: Scale Effectively, Build Internal Leaders with Hana Ngo

[01:04] – What’s something you believe about success that others don’t?

Rest is part of the process. It shouldn’t have to be earned.

[01:58] – Why do founders often get stuck making all the decisions—and how do you fix it?

Founders often forget to train internal leaders.
Fix the mindset: shift from “doing and deciding” to “developing and delegating.”
Building leaders requires time and trust.

[03:20] – Real-world examples of leadership delegation.

Hana shares her experience managing international investment programs and a coaching case of scaling a startup from 2 to 30 employees.
Delegation includes outcome ownership, not just task completion.
Avoid “rescuing”—coach through failure to foster growth.

[06:23] – What happens when you don’t delegate decision-making?

Burnout and client loss.
High performers leave when there’s no clear growth path.

[07:26] – How strong leadership teams prevent burnout.

Good leaders absorb friction and provide clarity.
They enable smooth weekly operations and remove reliance on founders.

[08:17] – What to do when you’re overwhelmed

Audit your calendar using Red (must-do), Yellow (can delegate), Green (already delegated).
Start by delegating one Yellow task per week.

[9:32] – A timeout to thank our sponsors!

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[12:43] – Why do so many good team members leave during growth?

Chaos during scale-up leads to role confusion and lack of development.
Employees need clarity, challenge, and care to stay.

[13:45] – How to move from “just getting by” to peak performance

Eliminate reactive work.
Set one quarterly goal and focus all energy on achieving it.
Build routines around planning and tracking progress.

[15:00] – Real example: moving from firefighting to focus.

Streamlined operations and eliminated non-goal tasks.
Results: improved project outcomes and team alignment.

[16:22] – How to begin building a team that can run without you.

Start with a calendar review and delegate what others can do.
Empower the team with small steps to grow responsibility and confidence.

[17:13] – Final takeaway.

Build your internal leaders before you get stuck.

[17:49] – Call to action.

Growth Future Leaders – Connect with Hana and book a discovery appointment.

[18:28] – Thank you to our Sponsors!

OddsJam: Ready to launch your own sports betting platform? OddsJam’s real-time API is trusted by companies big and small. Visit OddsJam.com/odds-api to learn more and talk with their team today. Mention promo FIRENATION to receive an exclusive discount!
Shopify: If you want to see less carts being abandoned, it’s time for you to head over to Shopify! Sign up for your $1-per-month trial and start selling today at Shopify.com/onfire!

Killer Resources!

1) The Common Path to Uncommon Success: JLD’s 1st traditionally published book! Over 3000 interviews with the world’s most successful Entrepreneurs compiled into a 17-step roadmap to financial freedom and fulfillment!

2) Free Podcast Course: Learn from JLD how to create and launch your podcast!

3) Podcasters’ Paradise: The #1 podcasting community in the world!