From the archive: This episode was originally recorded and published in 2020. Our interviews on Entrepreneurs On Fire are meant to be evergreen, and we do our best to confirm that all offers and URL’s in these archive episodes are still relevant.
Charley is the President of Pascal Air, Plumbing, and Electric, a home service provider in Springdale AR. They have seen tremendous growth since he acquired the business a decade ago.
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Charley’s Email – Connect with Charley via email!
3 Value Bombs
1) Being a manager of managers means it’s no longer about you and how well you perform. It’s now about how well you can get the team to perform.
2) If you had your crap together before the pandemic, you’re doing well. If you didn’t, then you’re likely struggling.
3) If employees are happy it will transfer through to the customers.
Sponsor
HubSpot: HubSpot’s integrated AI tech is helping teams of all types and sizes automate the more tedious parts of running a business. Learn more and get started today at HubSpot.com!
Show Notes
**Click the time stamp to jump directly to that point in the episode.
Today’s Audio MASTERCLASS: How a Local Business Surged Past Competitors Amid a Pandemic with Charley Boyce
[1:04] – Charley shares something interesting about himself that most people don’t know.
- He went to University of Arizona and played baseball, where they won the SCC, which was actually the first time they have done it.
[2:05] – How did Charley get involved with Paschal Air, Plumbing, and Electric?
- He opened a HVAC distribution center, then eventually came on to Paschal in 2010, and then bought it out in 2012.
[2:53] – From ‘doer’ to ‘manager’ — how did Charley manage to transition from one to the other?
- He was raised in a team environment.
- The challenge for him has been going from manager to a manager of managers.
- Being a manager of managers means it’s no longer about you and how well you perform. It’s now about how well you can get the team to perform.
[5:48] – How did Charley steer Paschal during the pandemic?
- If you had your crap together before the pandemic, you’re doing well. If you didn’t then you’re likely struggling.
[7:54] – How has Podium help Charley in his business?
- It has helped them get reviews from customers.
- Podium Payments has also made transactions a lot easier.
[9:27] – A timeout to thank our sponsor!
- HubSpot: HubSpot’s integrated AI tech is helping teams of all types and sizes automate the more tedious parts of running a business. Learn more and get started today at HubSpot.com!
[11:58] – As home service providers, why did Charley decide to put so much effort into building a spectacular building?
- If employees are happy, it will transfer through to the customers.
- If it’s got their name on it, it has to be nice.
[13:13] – Charley talks about how he crafted his company’s culture.
- Look for the intangibles—work ethics, drive, mindset.
- You have to have necessary tradesmen and be able to do the job. Outside of that, a lot of their office staff has come to them from outside of the industry. They just have to figure out who’s going to fit in and teach them the HVAC Plumbing and Electric side.
[14:22] – Charley shares some of the mistakes he made in building his team.
- One of his mistakes: moving people who are successful in their role and trying to put them into a role they’re not prepared for.
[15:45] – What’s on the horizon for Paschal?
- It’s business as usual in regards to the stuffs that’s breaking – people still want stuff fixed.
- Their goal is to continue growing organically and start looking at some acquisitions.
[16:42] – Charley’s key takeaway and call to action to FIRE Nation!
- Keep growing, keep learning, and keep listening.
- Charley’s Email – Connect with Charley via email!
[17:50] – Thank you to our Sponsor!
- HubSpot: HubSpot’s integrated AI tech is helping teams of all types and sizes automate the more tedious parts of running a business. Learn more and get started today at HubSpot.com!
Killer Resources!
1) The Common Path to Uncommon Success: JLD’s 1st traditionally published book! Over 3000 interviews with the world’s most successful Entrepreneurs compiled into a 17-step roadmap to financial freedom and fulfillment!
2) Free Podcast Course: Learn from JLD how to create and launch your podcast!
3) Podcasters’ Paradise: The #1 podcasting community in the world!
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